A high exposure hotel operation
A hotel group with two properties in Cancun, targeting domestic and international tourism, faced an increasingly demanding security environment.
The high turnover of guests, temporary staff and suppliers, coupled with the increase in incidents in the area, increased operational and reputational risk.
In addition, international travel agencies and platforms demanded stricter security standards and clear evidence of compliance, directly impacting occupancy, revenue and online ratings.
When visibility is not enough
- Only 45% of the operational chambers
- Critical areas without coverage
- 3 to 4 hours to locate an incident
- Annual increase of close to 18% in operating losses and claims
- No centralized management between the two properties
How did ERA solve it?
- We implement a comprehensive solution with +400 high-resolution IP cameras, covering the 100% of critical areas
- We design the network infrastructure in UTP and optical fiber, under international standards.
- We deployed a centralized video surveillance platform, with 24/7 recording for both properties.
- We integrate basic security analytics (motion, intrusion and perimeter monitoring).
- We execute the migration without interruptions and train the staff.
- We include a 5-year maintenance policy.
What changed for the business
Short term
- Full coverage of accesses, public areas, parking lots and staff areas
- Reduction of search time from 3-4 hours to less than 15 minutes
- Elimination of blind spots
Medium term
- 35% less operating loss on claims not in evidence
- Greater control of shifts and compliance with protocols
- Homologation of security processes between both hotels
Long term
- Sustained decrease in incidents
- Increased perception of security for guests and staff
- Scalable platform to integrate access control and advanced analytics
- Cost reduction through staff optimization and preventive maintenance
