{"id":3582,"date":"2026-02-09T21:08:20","date_gmt":"2026-02-09T21:08:20","guid":{"rendered":"https:\/\/eragrupo.smartbis-server.xyz\/?p=3582"},"modified":"2026-02-09T21:09:04","modified_gmt":"2026-02-09T21:09:04","slug":"success-story-security-protecting-the-guest-experience","status":"publish","type":"post","link":"https:\/\/eragrupo.smartbis-server.xyz\/en\/success-story-security-protecting-the-guest-experience\/","title":{"rendered":"Case Study. Security that protects the guest experience"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>A high exposure hotel operation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A hotel group with two properties in Cancun, targeting domestic and international tourism, faced an increasingly demanding security environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The high turnover of guests, temporary staff and suppliers, coupled with the increase in incidents in the area, increased operational and reputational risk.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, international travel agencies and platforms demanded stricter security standards and clear evidence of compliance, directly impacting occupancy, revenue and online ratings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When visibility is not enough<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only 45% of the operational chambers<\/li>\n\n\n\n<li>Critical areas without coverage<\/li>\n\n\n\n<li>3 to 4 hours to locate an incident<\/li>\n\n\n\n<li>Annual increase of close to 18% in operating losses and claims<\/li>\n\n\n\n<li>No centralized management between the two properties<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How did ERA solve it?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/eragrupo.smartbis-server.xyz\/en\/success-story-infrastructure-that-does-not-stand-still\/\">We implement a comprehensive solution<\/a> with +400 high-resolution IP cameras, covering the 100% of critical areas<\/li>\n\n\n\n<li>We design the network infrastructure in UTP and optical fiber, under international standards.<\/li>\n\n\n\n<li>We deployed a centralized video surveillance platform, with 24\/7 recording for both properties.<\/li>\n\n\n\n<li>We integrate basic security analytics (motion, intrusion and perimeter monitoring).<\/li>\n\n\n\n<li>We execute the migration without interruptions and train the staff.<\/li>\n\n\n\n<li>We include a 5-year maintenance policy.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What changed for the business<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Short term<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full coverage of accesses, public areas, parking lots and staff areas<\/li>\n\n\n\n<li>Reduction of search time from 3-4 hours to less than 15 minutes<\/li>\n\n\n\n<li>Elimination of blind spots<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Medium term<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>35% less operating loss on claims not in evidence<\/li>\n\n\n\n<li>Greater control of shifts and compliance with protocols<\/li>\n\n\n\n<li>Homologation of security processes between both hotels<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Long term<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sustained decrease in incidents<\/li>\n\n\n\n<li>Increased perception of security for guests and staff<\/li>\n\n\n\n<li>Scalable platform to integrate <a href=\"https:\/\/www.fortinet.com\/lat\/resources\/cyberglossary\/access-control#:~:text=Definici\u00f3n%20de%20control%20de%20acceso,ataque%20de%20suplantaci\u00f3n%20de%20identidad.\">access control<\/a> and advanced analytics<\/li>\n\n\n\n<li>Cost reduction through staff optimization and preventive maintenance<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Una operaci\u00f3n hotelera de alta exposici\u00f3n Un grupo hotelero con dos propiedades en Canc\u00fan, orientadas al turismo nacional e internacional, enfrentaba un entorno cada vez m\u00e1s exigente en materia de seguridad. La alta rotaci\u00f3n de hu\u00e9spedes, personal temporal y proveedores, sumada al incremento de incidentes en la zona, elevaba el riesgo operativo y reputacional. Adem\u00e1s, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3583,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-3582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-caso-de-exito"],"_links":{"self":[{"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/posts\/3582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/comments?post=3582"}],"version-history":[{"count":0,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/posts\/3582\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/media\/3583"}],"wp:attachment":[{"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/media?parent=3582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/categories?post=3582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eragrupo.smartbis-server.xyz\/en\/wp-json\/wp\/v2\/tags?post=3582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}